Reference

iconwin Privacy Policy for Your Account Data

Our Privacy Policy explains how iconwin handles the details connected with your account, wallet activity and mobile access.

Account detailsWallet referencesCookie choicesAccess requests
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iconwin iconwin Privacy Policy for Your Account Data
PRIVACY HELP PATH

Contact iconwin About Privacy Policy

A clear contact route helps when you want to ask about a record, correct an account detail or understand a wallet reference.

Data access request Ask us to identify the personal data connected with your account. Include your registered phone number and a short description so we can check ownership before replying.
Correction route If your account detail or wallet reference is inaccurate, send the affected field through the account support path. We may request phone verification before changing the record.
Wallet privacy query For a DANA, OVO, GoPay or QRIS reference, provide the receipt number and date rather than sharing a wallet password. We use those details to trace the relevant entry.
ACCOUNT DATA PRACTICE

Account Security Behind This Privacy Policy

We keep this Privacy Policy practical by linking each data use to an account step you can recognise.

Phone verification

Before account access or a sensitive change, we may compare the phone number and verification result already attached to your account. This reduces the chance of a stranger changing your details.

Device signals

Our records can include browser type, device details and sign-in time. These signals help us investigate an access issue without treating your device data as a payment receipt.

Cookie controls

Cookies can keep a mobile session working and remember selected settings. You can manage browser cookie controls, although switching them off may require another sign-in.

Payment separation

Wallet credentials remain with DANA, OVO, GoPay, QRIS or your bank. We receive transaction references and status details needed to match an account request, not your wallet password.

Retention checks

We keep account, support and transaction records for the period needed to resolve disputes, protect access or meet legal duties. When that purpose ends, records enter deletion or anonymisation checks.

Change requests

To request correction, deletion or a copy of relevant data, contact us through the account support path. We verify ownership first and explain if a legal or operational reason limits the request.

Privacy Policy Questions About Your Account

These answers address the Privacy Policy questions that usually arise before opening an account or when a wallet status needs checking. We keep each answer tied to a real account step, payment reference or access request, and we apply the policy where local law permits.

The iconwin Privacy Policy covers account details, phone verification, sign-in and device signals, cookies, support messages and transaction references linked to DANA, OVO, GoPay, QRIS or bank transfers.

We use your phone number to create and verify account access, confirm ownership during sensitive requests and investigate sign-in problems. We do not need your DANA, OVO or GoPay password.

Yes. The Privacy Policy includes QRIS receipt and status references when they are connected with your account. We use the reference, date and amount context to match a payment query.

Use the account support path and state whether you want access or correction. Include your registered phone number, but do not send a wallet password. We verify ownership before processing the request.

We retain records while they support account security, payment matching, dispute handling or legal duties. After the relevant purpose ends, we assess the record for deletion or anonymisation under applicable law.

You can ask us to delete eligible personal data through the support route. Some records may remain where needed for a transaction dispute, account security or a legal obligation, depending on local law.

Yes. It applies when you use the mobile browser path from sign-in to the lobby, including cookies, device signals and phone verification. Access remains subject to local law and your browser settings.

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